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(Updated 6/22/21)

Dear Kodak Center Friends and Family,

We are excited to welcome our fans back for ticketed shows! We have been successfully managing meetings and events under New York State guidelines for several weeks now, and we will be hosting ticketed shows in our main theater come August. Tickets for several shows are now on sale online via Ticketmaster, and we’ll be announcing many more soon. The on-site box office is currently closed, but we will let you know when that reopens for in-person sales.

Below are attendance guidelines as of June 22nd, but these could change if NYS and CDC guidelines change:

Kodak Center is pleased to announce that due to the updated guidelines set by New York State, the venue will now be open to all patrons this summer. Proof of vaccination and/or a negative COVID-19 test will no longer be required for admission, but those unvaccinated will need to wear a mask.

We understand and respect that some fully vaccinated individuals are uncomfortable with this change to our policy and/or are still taking precautions to protect others who are unable to receive the vaccine. We encourage those individuals to wear a mask if they plan on attending one of our events. However, given these circumstances, we will provide full refunds for tickets purchased prior to June 22, 2021. Please complete the form below to initiate this process.

We look forward to seeing you all soon!

Kodak Center

Refund Request Form (H&S)

This form is for customers who purchased tickets prior to June 22, 2021 for an event that they can no longer attend due to the current health and safety policy in place. Refund requests are accepted up to 14 days before the event date.
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